Complaint

Stephens Happyman & Co. Solicitors is committed to high quality legal advice and client care. If however you are unhappy about any aspect of the service you have received, please contact the person that is handling your matter to discuss your concern.

If you think your case handler did not deal with your concern to your satisfaction, and you feel that the issue warrants making a formal complaint, we have a procedure in place which details how we handle complaints. You can contact our Stephens Fashagba who is our firm’s complaint handler, and you will be promptly provided with a copy of our complaint procedure, and he will look into your complaint and take steps to address your concern. You can reach Stephens by email: stephens@stephenshappyman.com or by telephone on 02036330231.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at Tel: 03005550333 or by E.mail-enquiries@legalombudsman.org.uk  or by post to Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ, to consider the complaint. Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.

If you think the issue relates to dishonesty, taking or losing your money or that you have been treated unfairly because of your age, a disability, or any other protected characteristic, you may approach the Solicitors Regulation Authority to receive guidance on how best to approach the matter.