Complaint

Stephens Happyman & Co. Solicitors is committed to high quality legal advice and client care. If however you are unhappy about any aspect of the service you have received, please contact the person that is handling your matter to discuss your concern.

If you think your case handler did not deal with your concern to your satisfaction, and you feel that the issue warrants making a formal complaint, we have a procedure in place which details how we handle complaints. You can contact our Stephens Fashagba who is our firm’s complaint handler, and you will be promptly provided with a copy of our complaint procedure, and he will look into your complaint and take steps to address your concern within 8 weeks. You can reach Stephens by email: stephens@stephenshappyman.com or by telephone on 02036330231.

Legal Ombudsman

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at Tel: 03005550333 (9.00am to 5.00pm) or by Email:  enquiries@legalombudsman.org.uk  or by post to Legal Ombudsman, PO Box 6167, Slough, SL1 0EH, to consider the complaint. . The Legal Ombudsman can also be reached by clicking here.

A complaint to the Legal Ombudsman must be made:

• Within six months of receiving our final response to your complaint
  and
• No more than one year from the date of the act or omission being
  complained about; or
• No more than one year from the date when you should reasonably have
  known that there was cause for complaint.

The Solicitors Regulation Authority

If you think the issue relates to dishonesty, taking or losing your money or that you have been treated unfairly because of your age, a disability, or any other protected characteristic, you may approach the Solicitors Regulation Authority to receive guidance on how best to approach the matter. Visit the Solicitors Regulation Authority